We have added two new customer service items this week. First of all, a new, streamlined support system was put into place. Check out the new Support Center, and the clean and easy Support Ticket improvements. All the old support history was retained, and you can still request support right from within the program.
The other new feature is a password-accessible user forum. Look for a menu listing of “Portal” to access the Customer Forums. Participate by sharing best practices, and asking questions of the other product users in the Window Book family. The forums were inspired by a very successful collaborative list one of the mailing associations hosts. Bounce ideas off each other, express yourselves, and meet other mailing professionals just like you, trying to meet similar challenges.
There will be a future webinar session on navigating the Window Book website. Let me know if you are interested in participating.