At the conclusion of Workgroup #114, several issues were identified that required additional collaboration between the USPS and the mailing industry. This workgroup will focus on the issues of communicating Critical Entry Times (CETs) to the mailing industry, exploring solutions for mailers requesting specific In-Home delivery days, and the effect of seasonality on service and performance measurement. Impact on Other Issues or Procedures This new initiative may affect and require changes to current business processes.
Some of the impacted organizations or functional areas of the USPS are identified as, but not limited to:
1. Business Mail Acceptance and verification processes that incorporate manual, automated and performance-based verification models.
2. Mailing Standards and Preparation current regulation assessment and development of new requirements.
3. USPS Mail Processing Operations current preparation to processing assessment, business process integrity, data collection/management, and exception reporting.
4. USPS Intelligent Mail and Engineering assessment and alignment of current and future processing and visibility capabilities.
5. Mail Service Providers & Mail Owners acceptance, post-acceptance evaluation of mail preparation and additional data requirements for mail makeup support information.
6. Facility Access and Shipment Tracking System (FAST)
7. Rapid Information Bulletin Board System (RIBBS)
Desired Results The workgroup will focus on the following:
1. Define the business needs of mailers who use Standard Mail to target messaging around In-Home delivery dates.
2. Outline the entry processes that maximize requested In-Home delivery date compliance.
3. Identify any sources of cost required to meet In-home delivery date compliance.
4. Identify feedback mechanisms to deliver feedback on mail entry and delivery for Standard mailings with requested In-Home delivery dates. Explore feedback approaches that leverage intelligent mail barcodes, electronic documentation, and performance-based verification.
5. Identify the optimum communication and education processes for sharing requested In-Home delivery results.
6. Communicate CET definition and requirements.
7. Delineate the relationship of CET and service standards.
8. Outline a process to communicate CET changes externally and the lead time required for these communications to be effective.
9. Identify the effects of seasonality on mail prep, entry, predictable service performance and reporting. Additional Information: Defining the actual CET values is not within the scope of the workgroup. This is an intrinsic function of the USPS.