Processing shortage or spoilage in eDoc

A frequent question we receive from mailers regards how to properly report spoilage or shortage when submitting files to PostalOne!® There are a multitude of reasons why mailers need to report spoilage or shortage: perhaps some of the mailpieces get damaged during processing, or you may run out of some of the mailpiece components before the job is finished. We’ve all heard the saying “stuff happens” (paraphrased here of course!). Mailpiece production and mailing processes are essentially manufacturing processes, and regardless of the quality assurance procedures you have in place, it is almost inevitable that some pieces need to get removed from the mailing. Whatever term you use to call these pieces…pulls, deletes, mutes, rejects, spoils, shorts…these are pieces that get pulled from your mailings for any number of reasons. Mailers likely already have procedures in place to handle this from a manufacturing perspective, but what about making the adjustments to report these types of spoilages or shortages in your eDoc submissions to PostalOne!?

Read more: https://www.windowbook.com/Learning/Postal-Concierge-E-tips