Postal Affairs Blog

Full-Service eDoc Verification and Assessment

The November 2010 PostalOne! release will introduce a process for the evaluation of eDoc for Intelligent Mail Full-Service mailings. The process will evaluate Full-Service eDoc for:

• Invalid Mailer ID
• Invalid Service Type ID
• Incorrect By/For information
• Incorrect Customer/Supplier Agreement (CSA) information
• Non-unique barcodes

On January 2, 2011, these errors will result in the loss of Full-Service discounts. Mailers should use the feedback to correct errors found during Full-Service verification prior to implementation of the Full-Service Discount Removal on January 2, 2011. Additional information can be found on RIBBS in the PostalOne! Release 25.0 release notes.

Full-Service Feedback Webinars:

The next USPS Full-Service Feedback webinar will be broadcast on Thursday, October 28 at 3 p.m. (EDT). This webinar explains the eDoc Verification process and Mail Data Quality reports. Log in information on the Webinars is posted on RIBBS^® under Intelligent Mail Latest News.

As always, if you have questions about this information, please feel free to contact me or anyone here at Window Book.

Wallace Vingelis

Director, Postal Industry Practice

Window Book, Inc.                

Phone:  (617) 395-4569

email:    wvingelis@windowbook.com

Today’s DMM Advisory issued the following update:

IMb™ Services Update

FAST^® Release 15.0.0 will deploy on November 7, 2010. Updated FAST 15.0.0 Release Notes are available at http://ribbs.usps.gov/fast/documents/tech_guides/FASTRelease/. The key features of this release are:

• Users now have the capability to choose to receive emails for stand-alone content association.
• The FAST Web Services messaging will be updated to account for previous error messages.

The Domestic Mail Manual (DMM) is available on Postal Explorer (pe.usps.com). To subscribe to the DMM Advisory, send an e-mail to dmmadvisory@usps.com. Simply indicate “subscribe” in the subject line.

In our ongoing efforts to educate mailers and the postal industry as a whole about critical changes happening with the USPS, we are publishing an informative, 29-page white paper titled, “Intelligent Mail Full-Service: Critical Steps to Understanding and Implementing”.

The Postal Team here at Window Book believes that in this white paper you’ll discover:

• What’s going on in the Postal industry
• The differences between the Full-Service and Basic options
• What Full-Service will do for you (It’s not just about the discounts!)
• The 3 ways to participate in the USPS PostalOne! System  
• What steps you need to take, and in which order, to get going with IM Full-Service
• And much, much more!

Click here to download your free copy of Intelligent Mail Full-Service: Critical Steps to Understanding and Implementing.

Wallace Vingelis

Director, Postal Industry Practice

Window Book, Inc.                

Phone:  (617) 395-4569

email:    wvingelis@windowbook.com

If you need assistance with the USPS FAST system, you can submit your issue via email to FAST@usps.com.  Or, depending on the date, you can call one of the two numbers below:

• Prior to August 30, 2010 – call 1-800-522-9085
• After     August 30, 2010 – call 1-877-569-6614

** If you are having any problems with your Customer/Supplier Agreements (CSAs) – you must log these issues with the FAST Help Desk via one of the methods listed above. **

Wallace Vingelis

Director, Postal Industry Practice

Window Book, Inc.

Phone:  (617) 395-4569

email:    wvingelis@windowbook.com

As we’ve discussed previously in this blog, the red round date stamp from the United States Postal Service^® (USPS^®), which mailers have used for years as proof of mailing, is no longer available for electronically submitted postage statements. The USPS recently announced that the red round date stamp will also be discontinued for hard copy statements, effective March 15, 2010. This change will be effective for postal facilities that are equipped with PostalOne! Facilities without access to PostalOne! will continue to round stamp hard copy postage statements.

In lieu of the red round stamp, the USPS is asking mailers to obtain their receipts using the Business Customer Gateway to access PostalOne! Upon request, mailers may also obtain a hard copy receipt (Form 3607) from the USPS. The 3607 form, currently called the Weighing and Dispatch Certificate, will be reformatted and renamed in March to Mailing Transaction Receipt, Form 3607-R.

The mail verification and acceptance processes will not change, only the transaction receipt process. The acceptance clerk will verify the mailing as usual; however they will no longer complete the “USPS Only” section of the postage statements. In the past, the clerk would record the results of the verification process and manually apply the red round date stamp in this area. In the future, the clerks will enter this verification information into PostalOne! The wording on the postage statement form will change from “USPS Use Only” to “USPS Use Only—To Be Completed at Non-PostalOne! sites ONLY.” PostalOne! is the system of record and can be accessed to view postage statement details and print hard copies, if needed.

The Postal Service will modify the DMM^® (Domestic Mail Manual) language regarding the return of a duplicate postage statement to the mailer, differentiating between PostalOne! and non-PostalOne! sites.

Here are the key changes:

• If not submitting postage statements electronically, the customer must provide an original postage statement with the mailing.
• Acceptance personnel will no longer complete the “USPS Use Only” section of hard copy postage statements for offices that enter postage statements into the PostalOne! system.
• Acceptance personnel will no longer complete and return a “duplicate” postage statement (as defined in sections 244.4.1, 334.4.1, of the DMM).
• Acceptance personnel will no longer round-date stamp hard copy postage statements.
• Acceptance personnel will retain the original copy of the postage statement and attach the USPS Form 3607 (Statement of Mailing/Weighing and Dispatch Certificate)* to it on file, as prescribed by the Administrative Support Manual.
• Upon a customer’s request, the acceptance personnel will print the USPS Form 3607 and provide it to the customer along with any duplicate copies of postage statements provided.
• The only acceptable means of proof of postage payment for mailings will be an electronic version of a finalized postage statement, or the USPS Form 3607, generated from the Postal Service’s PostalOne! system.

*In the March 15 upgrade to the PostalOne! system, PS Form 3607 will be replaced with PS Form 3607-R (Mailing Transaction Receipt).

Mailers may obtain more information regarding electronic postage statements by referencing the User Access to Electronic Mailing Information and Reports Guide: Business Customer Gateway Information, On-line Services, and Full-Service Tools. In this document, Appendix B, Access to Hard Copy Postage Statements, provides information on how to access the Business Customer Gateway and retrieve postage statements.

For more information about the Business Customer Gateway and how to access it, visit ribbs.usps.gov.

                     Eight Tips for Implementing Intelligent Mail

Go ahead and admit it. You have been procrastinating on the whole United States Postal Service^® (USPS) Intelligent Mail^® (IM) thing, and now you are starting to panic. The November date for introduction of the IM discounts is just around the corner, and you have not even started your implementation plans.

Don’t worry, you are not alone! There are lots of people who have been putting this off, just like you. Some were skeptical about the whole thing and wanted to wait and see if it was actually going to happen. Others figured there would be lots of changes and revisions to the USPS plans, so they wanted to wait for the dust to settle a bit. And for many of you, quite frankly, IM just scares the bejezzus out of you!

Regardless of what category you fall into, you really ought to start thinking about your implementation plans for Intelligent Mail. Here are some tips for getting started:

1) Do some detailed analysis to determine which level, if any, of IM that you will be using. You will need to do this analysis to first identify whether IM will be of benefit to your organization, and if so, whether Basic Service or Full Service is right for you. The USPS does provide some on-line benefit calculators to assist in this process, but you will likely need to enlist a number of members of your team, possibly in various departments, to get a complete picture. Keep in mind that while IM is currently voluntary, that may not always be the case. There have been statements made by the USPS that the current automation discounts will in 2011 be available only for mailers using the IM barcodes.

• 2) Once you have determined which level of IM service is best for you, you will need to obtain a Mailer ID (MID), or if you use service providers, Customer Relationship ID’s (CRID). Virtually everything under IM will be transacted using the Business Customer Gateway, so you will want to access the USPS presentation on using the Business Customer Gateway if you are not already familiar with it. Once you have reviewed the presentation, you can then go online to apply for your ID’s.
• 3) Start printing the IM barcode on your mailpieces. Even if your internal systems are not yet completely set up to handle the IM transactions with the USPS, you should start printing the IMb’s on your mailpieces as soon as possible. Before you do that, however, you should have some printed samples of your mailpieces containing the IMb reviwed by your local Mailpiece Design Analyst to make sure there are no problems. This includes any sack, tray or pallet tags as well as mailpieces if you are the physical preparer of the mail.
• 4) Become familiar with Mail.dat and Mail.xml if you are not already. These are the two primary means by which electronic transactions with the USPS take place. You will need to make sure that your mailing processes are capable of producing at minimum mail.dat files, and ideally both mail.dat files and mail.xml.
• 5) Investigate your internal mailing processes, including any software or hardware, to insure that they are IM compliant. Work with your hardware and software vendors and service providers to assist you with this process. You may need to do some testing and possibly some hardware or software upgrades or replacements. If you have very sophisticated, automated mailing processes, IM integration may require some custom designed systems to insure seamless integration.
• 6) If you plan to take advantage of the free Address Correction Services (ACS^TM) in the IM Full Service Option, you should work with your database administrator, fulfillment house, or other service providers to determine how to incorporate the address corrections back into your database. ACS is much more complex under IM Full Service, and there is the potential to receive three different types of corrections, in three different formats, and at three different prices (not all ACS corrections will be free of charge).
• 7) Once you have your mailer ID, you should begin testing some transactions with the USPS using the Business Customer Gateway and the Test Environment for Mailers (TEM). This will allow you to work out any bugs in your internal systems and is also required for USPS authorization for IM Full Service. Once you have passed the TEM testing, you will be running tests in a parallel environment for a period of time until the USPS authorizes you as an IM Full Service mailer.
• If you plan on implementing the IM Full Service option, consult the USPS checklist for IM Full Service mailers. It is an exhaustive list of all the points you need to do in order to qualify for Full Service.

Intelligent Mail is indeed very complex, but it is not as scary as it seems. Take one step at a time, and you will make it through the integration process. Take advantage of the knowledge of others, such as colleagues, service providers, vendors and suppliers, USPS representatives and mailing associations. Most importantly, don’t procrastinate any longer, get started TODAY!