The U.S Postal Service® has launched a new help desk platform to streamline Mailpiece Design Analyst (MDA) customer service. The MDA Customer Service Help Desk is a centralized process that connects customers directly with MDAs who have specialized mailpiece design expertise. The new MDA Customer Service Help Desk system will automatically route customer calls and emails to help:
• Minimize customer handling and wait time
• Improve the customer call-back process by expediting customer connectivity with the MDA assigned to their ticket through the telephone menu option
• Enhance and simplify the customer experience through new telephone menu options
• Internally monitor customer interactions and responses to measure quality
Get directly connected with an MDA by calling 1-855-593-6093 or send an email to MDA@usps.gov. The MDA Customer Service Help Desk is available to all customers, internal and external, Monday through Friday between 7 a.m. and 5 p.m. Central Time, excluding holidays.
Open Line webinars will be hosted to provide mailers with an opportunity to ask questions or provide feedback about the new MDA Customer Service Help Desk process. In addition, MDA Help Desk customers are invited to complete a customer survey on their MDA customer service experience. A survey link is included in of each ticket resolution email or you can Click Here to tell us about your latest MDA Customer Service Help Desk experience.
New Link! To join the MDA Customer Service Help Desk Open Line Call, click on the link below no more than 15 minutes before the start of the call.
Webinar Dates: Monday through Friday, August 18, 2014, through September 18, 2014
Time: 1 p.m. to 2 p.m. Eastern Time
Meeting Number: 740 139 426
Log On: https://uspsmeetings.webex.com/uspsmeetings/j.php?J=740139426
Provide your phone number when you join the meeting to receive a call back or
Call: 1-855-860-7461 (US)
Conference Code: 260 841 5474
Additional information about the MDA Customer Service Help Desk can be found at RIBBS.usps.gov under the MDA Customer SVC Help Desk tab.